Shipping Policy

At Cherry Valley Organics, we carefully pack and ship your order from our farm in Pennsylvania. Because many of our products are grown, harvested, dried, blended, or handmade by us, processing and shipping times can vary depending on the products in your order.

Order Processing Times

Most orders for dried edible flowers, herbal teas, skincare, culinary herbs, gifts, and other non-perishable products are processed and shipped within 1–3 business days.

Business days are Monday through Friday, excluding holidays.

During sales, holidays, new product launches, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Standard Shipping

Non-perishable products are shipped using the shipping method selected at checkout. Available shipping options, carriers, and shipping charges are displayed before you complete your purchase.

Estimated delivery times shown at checkout begin after your order has been processed and picked up by the carrier.

Carrier delivery estimates are estimates rather than guaranteed arrival dates unless the selected shipping service specifically includes a carrier delivery guarantee.

Free Shipping

Orders that meet the current free-shipping threshold displayed on our website or at checkout qualify for free standard shipping.

Free shipping promotions and thresholds may change from time to time. The shipping rate and method displayed at checkout at the time your order is placed will apply to your purchase.

Fresh Edible Flower Orders

Fresh edible flowers are highly perishable and have different shipping requirements from our dried and shelf-stable products.

Fresh edible flower orders are generally shipped Wednesday or Thursday via UPS Next Day service for delivery on Thursday or Friday.

Orders must normally be placed by Monday at 5:00 PM Eastern Time to ship that week. Orders received after the weekly cutoff may ship the following week.

Holiday weeks, severe weather, crop availability, or other circumstances may occasionally require us to adjust the weekly ordering or shipping schedule. Any temporary changes will be posted on our website.

Because fresh flowers are perishable, expedited shipping is required. Available shipping services and the applicable cost are displayed at checkout.

Fresh edible flower orders that meet the qualifying threshold displayed on our website or at checkout may be eligible for free UPS Next Day Saver shipping.

Orders Containing Fresh and Non-Perishable Products

If your order contains both fresh edible flowers and non-perishable products, shipping requirements may differ. The shipping options and charges available for your particular order will be displayed at checkout.

Delivery Estimates

Once your package has been accepted by the shipping carrier, delivery timing is primarily controlled by the carrier.

Tracking information will be provided when available so you can follow the progress of your shipment.

Please keep in mind that weather, carrier disruptions, holidays, incorrect or incomplete addresses, and other circumstances outside of our control can occasionally affect delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you notice an error after ordering, contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Tracking Your Order

When tracking is available, you will receive shipping confirmation and tracking information at the email address provided with your order.

Please allow time for the carrier to scan the package and activate the tracking information after you receive your shipping confirmation.

Delayed, Lost, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us so we can help determine the appropriate next steps.

For damaged shipments, please retain the product, packaging, and shipping materials and take photographs of the package and its contents. This information may be necessary for us to submit a claim with the shipping carrier.

Because fresh edible flowers are perishable, please contact us promptly if there is a problem with a fresh flower delivery.

Shipping Destinations

We currently ship to eligible addresses within the United States where the products and selected shipping services can be delivered.

Available shipping methods and rates for your destination will be displayed during checkout.

Questions About Shipping

If you have questions about an order, shipping method, delivery timing, or an upcoming fresh edible flower order, please contact Cherry Valley Organics before placing your order or as soon as possible after an issue occurs.

Cherry Valley Organics
Burgettstown, Pennsylvania
Email: info@cherryvalleyorganics.com
Website: cherryvalleyorganics.com

We are happy to help with questions about your order and shipping options.